Buy this book on-line Penni McLean-Conner : Profiles in Excellence: Utility Chief Customer OfficersCS Week Publishing, Sherman, Texas, 2016 ISBN 0996136029
8vo - over 7¾" - 9¾" tall. G5 - A hardcover book in very good condition that has some bumped corners, light discoloration and shelf wear with no dust jacket. 9.25"x6.25", 211 pages. Satisfaction Guaranteed. In her book Profiles, Penni McLean-Conner shares the stories of eight all-star chief customer officers who have demonstrated success in creating a customer-focused culture, developing a team dedicated to customers and providing valued customer-facing products and services. These CCOs are focused on their customers and their employees. They actively develop their team and love celebrating success. This must-read for aspiring customer service leaders also tells the stories of the CCOs' career paths and offers a lens into their visions for serving customers now and into the future. This book will offer a powerful and pragmatic road map... to a quest for utility customer-centricity. The leadership profiles you will witness are instructive, insightful and inspirational. The specifics and how-to's are as cutting edge as they are practical, obviously forged in the ovens of challenging moments and complex times. This book is not a one-time drive-by read. It should be studied thoughtfully and applied compassionately. - Chip R. Bell, New York Times best-selling author and customer service guru.. Book Condition: Very Good. Binding: Hardcover. Jacket: No Jacket Click here for full details of this book, to ask a question or to buy it on-line. Bibliophile Bookbase probably offers multiple copies of Penni McLean-Conner : Profiles in Excellence: Utility Chief Customer Officers. Click here to select from a complete list of available copies of this book. Bibliophile Bookbase lists over 5 million books, maps and prints including incunabula, used books, first editions, out-of-print books and livres anciens. Bibliophile Bookbase for antiquarian books, maps and prints. |